About
ServiceNow Systems Engineer
at Northwestern Memorial Hospital, Chicago, USA.
Skills
Here are some of the technologies and skills I am proficient/certified in.
Python
OpenCV
ETL Pipeline
Dashboaring and Reporting
JavaScript
BigQuery
Node.js
React.js
WordPress
Data Analysis
Git
SQL
R
Machine Learning
Linux
ServiceNow
Firebase
Amazon Web Services
Resume
Education
Bachelors In Computer Science
August 2019 - December 2022
Illinois Institute of Technology, Chicgao, IL
My coursework includes Data Structures and Algorithms, Systems Programming, Operating Systems, Mobile Application Developement, Discrete Structures, Database Organization, Introduction to Information Security, Data Mining, Introduction to Artificial Intelligence, Software Engineering
Awards/Acheivements
Google CS Research Mentorship Programme
Got selected for Google CSRMP 2021b
Deans List Fall 2019, Spring 2021, Fall 2021, Spring 2022 and Fall 2022
Acheived 3.5+ GPAs.
Excellence Award in Computer Science
Received Excellence Award in Computer Science from Lahore College of Arts and Sciences for best performance in Computer Science
Ideative 2019 by University of Engineering and Technology - Winner
Presented my startup for incubation offers to a panel of judges and investors. Won the first prize and incubation offer for my startup.
Launchpad 2018 by Plan9
Presented my startup for incubation offers to a panel of judges and investors. Got selected in the top 100 from 1000+ applications nationwide.
Intel ISEF Provincial Science Fair 2016
Presented my idea for an Automated Parking Lot complete with budget requirements. My Idea was selected in the top 50 from over 3000 applications.
Professional Experience
Northwestern Medicine -- Systems Engineer Associate
Jan 2023 - Present
- Successfully integrating ServiceNow with multiple other business critical IT systems to maintain and automate smooth workflows.
- Developing Performance Analytics dashboards to present KPIs to process stakeholders
- Designing processes for change management, record producers, custom table data dumps, etc to align with service management best practices
- Analyzing customer requirements aligning with business processes and developed solutions on the ServiceNow platform to minimize human effort and improve overall business vitality
- Leveraging latest ServiceNow modules and applications to continuously enhance and optimize service desk operations.
- Providing end-to-end critical support to manage the ServiceNow infrastructure.
Northwestern Medicine -- ServiceNow Intern
June 2022 - Nov 2022
- Completed the ServiceNow Fundamentals, Predictive Intelligence and Performance Analytics Trainings from ServiceNow
- Developed Natural Language Processing models with 75+% accuracy to route support tickets to correct assignment groups which reduced minimized resolution delays
- Created scope documents after analyzing stakeholder specifications for potential projects
- Automated collection of sensitive KPIs to present on a dynamic dashboard to stakeholders
WeWorkify -- Co-Founder
June 2018 - March 2019
- Designed and created the website for the startup.
- Co-founded WeWorkify, a startup that connected freelancers and coworking spaces.
- Led digital marketing procedures to improve customer outreach and overall feedback.
- Devised business plan to increase B2B outreach by 150%
- Got selected amongst the top 100 startups in Pakistan for incubation at Plan9.
Plan9 – Technology Startup Incubator – Intern and Fellow
June 2018 – January 2019
- Managed and organized the annual entrepreneurial bootcamp.
- Devised marketing and sales strategies for start-ups that boosted sales by 15%
- Produced website content and blogs for public outreach.
Contact
Location:
Chicago, IL | Lahore, Pakistan
Email:
abdulmunimkhn@gmail.com
Call:
+1 312 383 7736