AbdulMunim Khan

ServiceNow Engineer & IT Strategy

I architect enterprise ecosystems that scale. With deep expertise in ServiceNow, IT strategy, and emerging AI technologies, I translate complex business challenges into elegant technical solutions that drive measurable impact.

8+
ServiceNow Certifications
5+
Years Tech Experience
100%
Dedicated to Impact

Experience

Building enterprise platforms that drive transformation

Systems Engineer Associate

Northwestern Medicine

Chicago, USA · Jan 2023 – Present

  • Architected and deployed enterprise-scale ServiceNow solutions impacting 1,000+ users across ITSM, HRSD, and CSM modules, automating cross-functional workflows and eliminating 3+ hours of manual effort daily
  • Pioneered AI-powered service automation using ServiceNow's Now Assist and NowLLM capabilities, implementing automated ticket resolution, predictive analytics, and sentiment analysis
  • Established technical governance standards as key contributor to 15-member Technical Governance Board, driving platform optimization strategy that significantly reduced technical debt
  • Designed and implemented scalable integration architecture connecting ServiceNow with PowerBI and enterprise systems via REST APIs, webhooks, and Integration Hub
  • Led complete projects to migrate teams from third-party systems to ServiceNow platform, including full project lifecycle management

ServiceNow Intern

Northwestern Medicine

Chicago, USA · Jun 2022 – Nov 2022

  • Developed Predictive Intelligence models with 75%+ accuracy to route support tickets to correct assignment groups, minimizing resolution delays
  • Championed innovative automation initiatives using Flow Designer and Orchestration to eliminate manual handoffs, designing self-healing workflows that reduced incident volumes
  • Drove continuous service improvement by developing comprehensive technical documentation, conducting training sessions, and establishing reusable component libraries
  • Served as trusted advisor to business stakeholders translating complex technical capabilities into strategic business solutions and presenting quarterly platform roadmaps to executive leadership
  • Automated collection of business KPIs and metrics, presenting them in dynamic dashboards for stakeholder visibility

Startup Ecosystem Lead

Plan9 Technology Incubator

Lahore, Pakistan · Jun 2018 – Jan 2019

  • Organized the flagship entrepreneurial boot camp for students and early-stage founders, driving 15% increase in startup participation
  • Developed marketing and sales strategies for incubated startups that boosted sales by 15%
  • Wrote public-facing content including blogs, website copy, and startup pitch materials to support visibility and outreach

Education & Recognition

Academic Foundation

Milestones & Achievements

  • B.S. Computer Science, Illinois Institute of Technology (Dec 2022) | GPA: 3.553
  • Achieved Dean's List honors in 5 semesters (Fall 2019, Spring 2021, Fall 2021, Spring 2022, Fall 2022)
  • Selected for Google Computer Science Research Mentorship Program (2021) – recognized for academic and technical excellence
  • Received Excellence Award in Computer Science from LACAS, Pakistan

Technical Expertise

Deep knowledge across enterprise platforms and emerging technologies

ServiceNow Core

ITSM HRSD CSM SPM CSDM SAM NowAssist

Development & Config

Flow Designer Orchestration UI Builder Business Rules Script Includes REST APIs

IT Strategy & Governance

Technical Governance IT Strategy Change Management ITIL Agile Delivery Leadership

AI & Automation

Agentic AI NLP Integration LangChain RAG Systems Predictive Models

Cloud & Integration

Azure GCP Integration Hub ETL Pipelines API Design

Business & Soft Skills

Requirements Gathering Business Analysis Solution Design Cross-Functional Leadership Project Management Business Process Strategy Process Enhancement Stakeholder Communication Agile Methodologies

Certifications

Professional credentials and recognition

🏆 ServiceNow Certifications

• Certified System Administrator (CSA)
• Certified Business Process Analyst (BPA)
• Technical Project Manager
• Agentic AI Executive
• Predictive Intelligence Specialist
• Performance Analytics Expert
• NowAssist Executive
• Agile & Test Management

🎓 Academic Excellence

• B.S. Computer Science (IIT)
• GPA 3.553 • Dean's List (5 semesters)
• Excellence Award in CS (LACAS)
• Cambridge A-Levels: CS (A), Math (A), Physics (B)

🚀 Recognition & Awards

• Google Computer Science Research Mentorship Program (2021)
• Multiple entrepreneurship boot camp victories
• Startup incubation & mentorship offers
• ServiceNow World Forum 2025 Participant

🎙️ Community & Leadership

• Executive Board Member, MSA (IIT)
• Public Speaking & Engagement Champion
• Tech Entrepreneurship Advocate
• AI for Social Impact Enthusiast

Let's Build Something Great

I'm actively exploring opportunities to drive enterprise transformation through strategic IT initiatives and innovative platform solutions. Whether architecting scalable systems or optimizing existing infrastructure, I'd love to discuss how I can contribute to your organization's success.

📧 Send Me an Email 📱 Give Me a Call 🔗 Connect on LinkedIn